Frequently Asked Questions
What is a hosted phone system?
A hosted phone system is a cloud-based business telephone service that uses internet connectivity and a provider-managed PBX instead of on-site switching hardware, enabling calls from compatible desk phones, computers or mobiles.
Are hosted phone systems reliable?
The reliability of hosted phone systems is high: they use redundant cloud infrastructure, carrier-grade SIP trunking, automatic failover and 24/7 monitoring; service-level agreements and proper internet connectivity ensure business continuity and consistent call quality.
What is hosted VoIP?
Hosted VoIP is: a cloud‑based telephone service where a provider hosts and manages the PBX, delivering voice calls over the Internet with no on‑premise PBX, enabling scalability, remote working and centralised maintenance.
How do Zansys systems improve business communication flexibility?
Zansys systems improve business communication flexibility by: delivering cloud-hosted VoIP with mobile and soft‑phone access, centralised management, scalable user provisioning, intelligent call routing and CRM integration, enabling secure remote working and rapid adaptation to changing business needs.
Are these cloud telephone services suitable for small businesses?
Zansys' cloud telephone services are suitable for small businesses: they reduce capital expenditure, scale with growth, enable remote working, and provide managed, reliable communications with 24/7 monitoring—ideal for SMEs needing professional telephony without on-site PBX.
What are the main cost benefits of switching systems?
The main cost benefits of switching systems are: reduced CapEx and OpEx when migrating to cloud telephony—lower on‑premise hardware, predictable subscription fees, reduced maintenance and call costs, and scalable licensing avoiding costly capacity upgrades.
Does Zansys offer support for transitioning to internet telephony?
Zansys offers support for transitioning to internet telephony: offering consultancy, system design, installation, SIP trunking, handset provisioning and ongoing managed support including 24/7 monitoring to ensure minimal disruption and scalable VoIP deployment.
Can my business scale its communication using these solutions?
The ability to scale business communications with these hosted solutions is high: cloud‑based VoIP enables rapid addition of users, extensions and services, supports remote and hybrid teams, and allows flexible, pay‑as‑you‑grow provisioning with centralised management and 24/7 monitoring.
How does cloud-based technology ensure system reliability for companies?
Cloud-based technology ensures system reliability for companies by using geographically distributed redundant infrastructure, automated failover and load balancing, continuous monitoring and patching, secure backups with rapid recovery, and service-level agreements that guarantee uptime and predictable performance.
Is it possible to request a quote from Zansys?
Requesting a quote from Zansys is possible: businesses can obtain a tailored quotation for hosted telephone systems and I.T. services by contacting the team via telephone, email or the online contact form.
Does this technology eliminate the need for physical hardware?
Whether this technology eliminates the need for physical hardware: Hosted telephony removes on‑premise PBX equipment but does not remove endpoints and network hardware—phones, routers/switches, PoE and an internet connection remain necessary; analogue gateways are optional for legacy lines.
Can staff access these communication tools whilst working remotely?
Staff can access these communication tools whilst working remotely: via secure VoIP softphones and mobile apps over the internet, providing full PBX features—calls, voicemail, conferencing—with encrypted connections and centralised monitoring and management.
Are there security measures for these modern communication systems?
Security measures for these modern communication systems include: end-to-end encryption, SIP/TLS, network segmentation, multi-factor authentication, regular patching, DDoS protection and 24/7 monitoring plus compliance and secure vendor-managed backups.
How does Zansys monitor their cloud telephony services daily?
Zansys monitors their cloud telephony services daily by using a 24/7 NOC with automated alerts, real‑time performance and MOS monitoring, network and SIP trunk health checks, proactive remediation and routine reporting via a centralised dashboard.
What features are included in a standard business package?
The features included in a standard business package are: hosted PBX with auto-attendant and call routing, VoIP handsets or softphones, call recording and voicemail-to-email, mobile/remote integration, SIP trunks or number porting, analytics, 24/7 monitoring and UK-based support.
How can I book a free consultation with Zansys?
Booking a free consultation with Zansys is: contact Zansys by phone, email or the online booking form on their website to arrange a convenient time to discuss IT, telecoms and hosted telephone system requirements.
Does this system support multiple office locations effectively?
Support for multiple office locations is comprehensive: Zansys' hosted PBX offers centralised management, unified dial plans, local numbers, seamless inter-site calling, mobile extension support, scalable provisioning and resilient failover with 24/7 monitoring.
Are these telephone solutions easy to set up today?
The ease of setup for these telephone solutions today is: Yes — cloud‑hosted systems need minimal on‑site hardware, support remote provisioning and rapid deployment, and Zansys provides configuration, number porting and managed support for fast, low‑disruption installation.
What advantages does internet-based calling offer over traditional methods?
The advantages of internet-based calling over traditional methods are: lower call and maintenance costs, rapid scalability, mobility and remote working support, advanced features (voicemail-to-email, conferencing), simplified management and enhanced business continuity through cloud redundancy.
Can Zansys assist with upgrading my existing business infrastructure?
Zansys can assist with upgrading existing business infrastructure by providing tailored assessments, phased migration plans, network and telecoms upgrades, cyber security enhancements and ongoing managed support to ensure minimal disruption and measurable performance improvements.
How does the system handle high call volumes efficiently?
Efficient handling of high call volumes is achieved by dynamic cloud auto-scaling, intelligent call queueing and skills-based routing, automated overflow to mobile/remote agents, load‑balanced SIP trunks and 24/7 monitoring to maintain call quality and minimise abandonment.
Are there specific integration options for existing IT software?
Specific integration options for existing IT software include SIP trunking, CRM and Microsoft 365 connectors, Active Directory/LDAP sync, APIs and webhooks for bespoke integrations, secure SSO and call-data logging into business systems.
Will my business experience downtime during the system transition?
Downtime during the system transition is minimal: Zansys uses parallel provisioning, off-peak cutovers, comprehensive testing and fallback procedures to ensure continuity, so most clients experience no significant interruption.
How does the company ensure high quality voice calls?
The company's methods for ensuring high-quality voice calls are: Zansys deploys end-to-end QoS, prioritised WAN bandwidth, resilient cloud PBX with geographic redundancy, carrier-grade codecs and 24/7 monitoring governed by service-level agreements.
Are these telephony services tailored to specific industry needs?
These telephony services are tailored to specific industry needs: Zansys configures hosted PBX, compliance, integrations, call routing, analytics and SLAs to match sector requirements (for example healthcare, legal and retail), providing dedicated support and scalable deployment.
Can I manage my account via an online portal?
Managing your account via an online portal is available: Zansys provides a secure, 24/7 web portal for billing, user and extension management, call routing, voicemail and support tickets, enabling remote administration and rapid configuration without on‑site hardware.
What makes Zansys a reliable choice for telephony providers?
What makes Zansys a reliable choice for telephony providers is: over 20 years' experience, certified engineers, cloud-hosted PBX with 24/7 monitoring, tailored scalable solutions, and dedicated local support ensuring secure, resilient communications for UK SMEs.
Does the service include comprehensive 24/7 technical support?
Comprehensive 24/7 technical support is included: Zansys provides continuous system monitoring, incident response and remote troubleshooting as standard for hosted telephone systems, backed by managed I.T. support and escalation procedures.
How does mobility benefit users within this telephone framework?
The mobility benefits within this telephone framework are: enabling remote and hybrid working, ensuring seamless call continuity across devices, offering mobile apps with presence and voicemail‑to‑email, and improving responsiveness and business continuity without on‑premises hardware.
Is professional IT assistance available for these communication systems?
Professional IT assistance is available for these communication systems: Zansys provides 24/7 managed support, configuration, monitoring, troubleshooting and on-site or remote maintenance for hosted telephone systems, ensuring secure, compliant and resilient VoIP operations for SMEs.